Effective Date: 06/06/2025
Overview
At AdApex Limited, we are committed to delivering high-quality digital services, including website creation, SEO optimization, and link-building strategies. Our goal is to ensure complete client satisfaction. If you are not entirely satisfied with our services, please review our policy below.
Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Service Non-Delivery: If a service has not been delivered within the agreed timeframe.
- Service Not as Described: If the delivered service significantly deviates from the agreed specifications.
- Technical Issues: If technical problems, not caused by the client, prevent the completion of the service.
To request a refund, please contact us within 14 days of the service delivery date.
Non-Refundable Services
Certain services are non-refundable, including:
- Completed Services: Once a service has been fully rendered and approved by the client.
- Change of Mind: If the client decides to discontinue the service without any fault on our part.
- Third-Party Services: Services involving third-party platforms or tools where costs have been incurred.
How to Request a Refund
To initiate a refund request:
- Contact Us: Email our support team at contact@adapex.uk with your order details and reason for the refund request.
- Review Process: Our team will review your request and respond within 5 business days.
- Resolution: If approved, refunds will be processed to the original payment method within 14 business days.
Cancellations
Clients may cancel ongoing services by providing a written notice at least 7 days in advance. Depending on the service stage, partial refunds may be issued at our discretion.
Contact Information
For any questions or concerns regarding our Refund and Returns Policy, please contact:
